Top tier service for Louisiana State Police
The Louisiana State Police Crime Laboratory is a part of the Louisiana Department of Public Safety and Corrections. Since its inception in 1937, the Louisiana State Police Crime Laboratory has been committed to providing the highest quality of professional forensic services to the State of Louisiana.
This commitment includes applying sound scientific principles in all analyses, being responsive to customers, conducting operations in a fair and objective manner, and being a leader in advancing forensic science.
We spoke with Mary-Kate Parker, Toxicology Supervisor at the Louisiana State Police Crime Laboratory, about her experiences working with PEAK Scientific, from her generator down to the customer service received.
Typically, what is the focus of your LC-MS analysis - what sort of applications?
Quantitative analysis of blood in DWI/sexual assault/homicide/death investigation cases
What PEAK Scientific generators do you have in your laboratory and what LC-MS instruments do they supply?
We have the Genius XE35 nitrogen gas generators.
What prompted you to choose a PEAK generator for LC-MS and how long have you used it?
As the PEAK generators were on-site when I began my career, I'm not sure what prompted the previous supervisor to purchase from PEAK instead of other generator companies
What has been the key benefit of deploying PEAK generators for LC-MS as opposed to your previous gas supply solution?
The key benefit of using PEAK generators as opposed to our previous gas supply solution was the elimination of gas cylinders and the safety hazards that come with them.
How would you describe your purchasing experience with PEAK in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?
Top tier! PEAK has always had the best interest of our lab in mind when scheduling visits.
Have you ever had a site visit from a PEAK engineer in relation to your generator for LC-MS, if so, could you describe your experience of this support?
Yes, we've had PEAK engineers come out several times to perform the PM for our generators and replacing parts when needed. I've never had a bad experience with any PEAK engineers, they're always helpful, prompt, and efficient
Would you recommend PEAK Scientific generators to other laboratories - and if so, what would be your main reason for the recommendation?
Absolutely! The main reason I would recommend PEAK to other labs is because of PEAK's customer service. All emails and phone calls to PEAK have been answered in a timely manner.
Your satisfaction is our obsession
At PEAK, we know exceptional customer experience is not just about what the product can do, but the quality of the people behind it. That's why everyone working for PEAK is a customer service champion.
We have over 700 dedicated colleagues behind every generator, each with an obsession for making sure your expectations of PEAK are exceeded, every single time.
We want to make sure every customer gets the same exceptional service as Mary-Kate from the Territory Managers to the Field Service Engineers to our Service Support team.
Sales Teams
Our sales teams come from many different backgrounds ranging from bioengineering to pharmaceuticals and organic chemistry. This cross-cutting industry knowledge ensures our teams are perfectly placed to advise on the ideal lab solution.
Field Service Engineers
PEAK has a global network of PEAK-trained Field Service Engineers who can be in your lab within 72 hours of any issue arising. With an impressive 95% first time fix rate, PEAK’s engineers will be sure to keep your lab running day in day out.
Service Support
Our expert support team have been trained to help get your lab up and running again with minimal downtime. PEAK’s technical support team are available on the phone, online, or even in your lab via our augmented reality tool Visual Support.
