28th September 2017
Birmingham Heartlands Hospital trusts in PEAK gas generators
Birmingham Heartlands Hospital, the largest hospital at the Heart of England NHS Foundation Trust, depends on several PEAK Scientific gas generators to supply gas for their LC-MS applications.
Name: Steve George
Company: Birmingham Heartlands Hospital
Location: Birmingham, England, Europe
What PEAK Scientific generators do you have in your laboratory and what LC-MS instruments do they supply?
What prompted you to choose a PEAK generator and how long have you used them?
Our PEAK generators were the best option for the equipment and for our service needs.
What has been the key benefit of deploying PEAK generators as opposed to your previous gas supply solution?
Resilience and breadth of support.
How would you describe your purchasing experience with PEAK in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?
PEAK are a very easy and friendly company to work with who you can rely on.
Have you ever had a site visit from a PEAK engineer? If so, could you describe your experience of this support?
Yes, the engineer was very efficient.
Would you recommend PEAK Scientific generators to other laboratories - and if so, what would be your main reason for the recommendation?
Yes - robust equipment.
Birmingham Heartlands hospital relies on PEAK gas generators every day for their drug analysis. Steve explained that the main reason for choosing PEAK Scientific gas generators was that they were the best option for the hospital's drug analysis equipment due to their resilience and due to the service and support which is available. It's clear from Steve's user story that reliability was clearly an important factor in the hospital's decision to chose PEAK Scientific for their gas supply and he mentions PEAK's breadth of support and the hospital's service needs throughout the user story. We are very pleased that Steve has found our service and support so reliable as PEAK Scientific prides itself on offering the highest level of customer service.
One of the great things about the support available here at PEAK Scientific is our 48hr service response in the UK, Republic of Ireland and mainland USA, meaning that we can always get one of our Field Service Engineers to your lab within 48 hours. If your lab isn't in one of these locations you wouldn't have to wait much longer, our service response time for the rest of the world is within 72hours, no matter where you are.
Among the gas generators Steve works with is the NM32LA. This reliable nitrogen generator is PEAK's best-selling product with thousands already in the field supporting LC-MS systems in laoratories all over the world.
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