11th January 2018
What sets Peak apart from the Competition?
When buying a gas generator you are making an investment in the workflow of your laboratory, so choosing your generator is an important decision.
At Peak Scientific, we pride ourselves on our customer service and that encompasses everything from making sure that our generators are of the highest quality to hiring people who embody our values and always go the extra mile for our customers. Read on to discover the many reasons why you can always trust in Peak to provide the best gas generation solution for your laboratory.
Our commitment is to provide you with a reliable gas generation solution that adds value to your workflow. We achieve this through robust product engineering, our unique comprehensive ‘repair or replace’ warranty, and a global on-site maintenance service that is unmatched in our industry. Our priority is your complete satisfaction. By taking due care of your gas flow, we give you peace of mind and enable you to focus on your workflow.This is the Peak Promise.
Manufacturing Center of Excellence
All Peak products are hand-built and rigorously tested at our manufacturing headquarters in Scotland and we are proud to be an ISO 9001 accredited organization. ISO 9001 certification illustrates our dedication and care to our products and service around the globe and our certification covers the design, manufacture and servicing of all of our products.
Peak Scientific's success is due to our innovative products, unrivalled after-sales service and, most of all, our people. We value enthusiasm, modesty, honesty and hard work which is why we look for these qualities when hiring employees. Many of our staff have been with the business for a decade or more and there are even some who have been employed by Peak for over 20 years! We value our staff, and in return they do their very best for Peak and for our customers, all while living our key values.
One of our key values at Peak is Restlessness and it is our restless nature and constant pursuit of improvement which has made us the success we are today. By always striving to improve our product offering, we are often at the forefront of market-leading technology and this is reflected in our wealth of positive customer reviews. You can read our user stories here and you can read our independantly verified product reviews from Select Science here.
Our dedication to customer service is why we have:
- Over 100 employees in 25 countries delivering direct on-site support in your local language
- Rapid-response 72 hour guaranteed on-site engineer coverage globally (48hrs or less in many countries)
- Same-day global shipment of replacement parts (if ordered before 2pm, UK)
We also take live enquiries through our website to give our customers the information they need, when they need it. Our customer service ethos is aimed at ensuring any issues experienced by our customers are resolved as quickly and smoothly as possible.
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