Maximize uptime and performance in your lab with PEAK Scientific’s Complete Plan. This plan includes an annual preventative maintenance visit, unlimited breakdown visits and replacement of spare parts, suitable for labs with moderate to regular use of their generator.
What you get with Complete Plan
The Complete Plan provides comprehensive coverage, with unlimited breakdown visits in the unlikely event of equipment breakdown. The visit will also cover spare parts, with no additional cost for replacement. A 5 working day on-site response time is guaranteed in the Complete Plan.
An annual preventative service visit is also included in PEAK's Complete Plan, which can be scheduled at a convenient time that suits you with all parts required for your generator to run optimally throughout the duration of the plan. Your service visit with the Complete Plan also includes updates to the latest specification components and generator software at no additional cost. All compressor-based products with a service plan for 4 consecutive years will be eligible for a complementary replacement of the compressor.
In the unlikely event of a product issue, with Complete Plan, help is just a phone call away. PEAK’s global technical support team is available by phone, email or with PEAK Visual Support, which can be used with your mobile phone’s video camera in real time. Should a site visit be required, a PEAK field service engineer will be at your location within 5 working days with all parts, travel and labor expenses included in the price of the plan.
Complete Plan Benefits
|Guaranteed On-site Response Time
|5 Working Days
|Annual Preventive Maintenance Visit
|Phone Access to Technical Support Helpdesk
|Updates of Components and Software Included
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Frequently Asked Questions
Do you have pricing options for multiple units and/or multiple years?
Yes, we can offer consolidated coverage for multiple units and years to provide the most cost effective and hassle free solution for your needs. Contact us for more information.
Do I need a service plan during the warranty period?
No, your warranty is fully comprehensive. You can purchase a service contract at any time to begin as soon as your warranty period ends. Furthermore, purchasing a Service Plan at point of generator purchase may secure a better price.
Are there different plans for different models of generator?
Most of our plans are suitable for all generators, some plans are only suitable for certain compressor-free generator models. Our service team will be happy to guide you through what plan is best suited to your needs.
Why does my generator need a Service Plan?
Your Peak gas generator contains many moving parts and mechanical components which need regular service, monitoring and replacing to avoid sudden, unexpected downtime.
How often does my generator need serviced?
Most Peak generators will only require a once annual preventative maintenance visit, however, some models will require more frequent servicing based on model and use. Contact us today if you have any questions about your generator service schedule.
How do I register my Peak gas generator for warranty?
To register your product for Peak's fully comprehensive rapid response, on-site warranty, please complete our warranty registration form here.