Complete Plan 24
Eliminate costly repairs of unprecedented breakdowns and maintain high performance of your gas generator with Peak Scientific’s Complete Plan 24*. Suitable for labs where uptime is mission critical, this fully inclusive service plan includes all scheduled preventative maintenance visits and unlimited breakdown visits, parts and labor, all with Peak’s market leading 24-hour on-site ultra-rapid response time.
What you get with Complete Plan 24
The Complete Plan 24 is an essential service for your lab if instrument downtime risks imposing significant disruption on your productivity and overall lab output.
With Complete Plan 24 your generator can run to its full potential year on year with a preventative maintenance visit scheduled at a time that suits, keeping your generator in prime condition. Your service visit with Complete Plan 24 also includes updates to the latest specification components and generator software at no additional cost. All compressor-based products with a service plan for 4 consecutive years will be eligible for a complementary replacement of the compressor.
In the unlikely event of a product issue, with Complete Plan 24 help is just a phone call away. PEAK’s global technical support team is available by phone, email or with PEAK Visual Support, which can be used with your mobile phone’s video camera in real time. Should a site visit be required, a Peak field service engineer will be at your location within 24 hours with all parts, travel and labor expenses covered by the plan.
Complete Plan 24 Benefits
|Guaranteed On-site Response Time||24 Hours*|
|Annual Preventive Maintenance Visit|
|Phone Access to Technical Support Helpdesk|
|Updates of Components and Software Included|
*24hrs available in USA, Singapore, UK & Ireland only (excluding Alaska & Hawaii).
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Frequently Asked Questions
Do you have pricing options for multiple units and/or multiple years?
Yes, we can offer consolidated coverage for multiple units and years to provide the most cost effective and hassle free solution for your needs. Contact us for more information.
Do I need a service plan during the warranty period?
No, your warranty is fully comprehensive. You can purchase a service contract at any time to begin as soon as your warranty period ends. Furthermore, purchasing a Service Plan at point of generator purchase may secure a better price.
Are there different plans for different models of generator?
Most of our plans are suitable for all generators, some plans, like the self-service plan, are only suitable for certain compressor-free generator models. Our service team will be happy to guide you through what plan is best suited to your needs.
Why does my generator need a Service Plan?
Your Peak gas generator contains many moving parts and mechanical components which need regular service, monitoring and replacing to avoid sudden, unexpected downtime.
How often does my generator need serviced?
Most Peak generators will only require a once annual preventative maintenance visit, however, some models will require more frequent servicing based on model and use. Contact us today if you have any questions about your generator service schedule.
How do I register my Peak gas generator for warranty?
To register your product for Peak's fully comprehensive rapid response, on-site warranty, please complete our warranty registration form here.
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