Industry leading service with a guaranteed rapid response within 24 hours
Around the clock priority access to technical support
Minimize downtime through planned preventative maintenance
Manage annual running costs with all replacement parts and labor covered
By listening to our customers and fully appreciating that there are many time critical and cost sensitive analyses being carried out daily, Peak has created a premium support package that offers an unprecedented rapid response to your laboratory within 24 hours* in the event of a technical problem with your generator.
This is an industry first in the world of gas generation. As well as a guaranteed rapid response of 24 hours, Premium Protected also gives you complete peace of mind, around the clock priority access to technical support, including PEAK's Visual Support, and planned preventative maintenance to avoid any potential issues that may occur due to general wear and tear.
* Monday to Friday working days only
Why Premium Protected**?
Premium Protected provides a guaranteed next business day response to any issues. It boasts of a 95% first time fix from our certified Peak engineers and yearly maintenance check-ups for your equipment, giving you complete peace of mind and ensuring your workflow integrity.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life span and efficiency of your gas generator with Premium Protected.
No other laboratory gas generator manufacturer can deliver such a rapid and comprehensive response – another example of Peak Scientific innovation keeping us at the forefront of customer service!
Request IQ/OQ for your generator
The Peak Scientific IQ/OQ certification is tailored to your specific gas generator and provides you with a cost-effective and efficient solution to achieve and maintain compliance.
Frequently Asked Questions
Do you have pricing options for multiple units and/or multiple years?
Yes, we can offer consolidated coverage for multiple units and years to provide the most cost effective and hassle free solution for your needs. Contact us for more information.
Do I need a service plan during the warranty period?
No, your warranty is fully comprehensive. You can purchase a service contract at any time to begin as soon as your warranty period ends. Furthermore, purchasing a Service Plan at point of generator purchase may secure a better price.
Are there different plans for different models of generator?
Most of our plans are suitable for all generators, some plans, like the self-service plan, are only suitable for certain compressor-free generator models. Our service team will be happy to guide you through what plan is best suited to your needs.
Why does my generator need a Service Plan?
Your Peak gas generator contains many moving parts and mechanical components which need regular service, monitoring and replacing to avoid sudden, unexpected downtime.
How often does my generator need serviced?
Most Peak generators will only require a once annual preventative maintenance visit, however, some models will require more frequent servicing based on model and use. Contact us today if you have any questions about your generator service schedule.
How do I register my Peak gas generator for warranty?
To register your product for Peak's fully comprehensive rapid response, on-site warranty, please complete our warranty registration form here.