Peak Scientific Complete Protected

Complete Protected

Guaranteed response time of under 48 hours in the US & UK* 

Improved proficiency and reduced down time

No unexpected parts or labor costs

Around the clock access to technical support

 

 

Complete Protected is PEAK Scientific’s world-class after sales care package specifically designed to give you complete peace of mind, priority access to worldwide technical support and a guaranteed on-site response time of under 48 hours in the US & UK, in the untimely event of breakdown.*

A Complete Protected plan allows you to mitigate against the consequences of unexpected generator breakdown and manage lifetime cost of ownership. With priority on-site repair and regular maintenance scheduled to suit you, our Protected plans help you minimize disruption to laboratory workflow, efficiency and productivity. All with the reassurance of no unexpected or hidden costs.

Engineered specifically to remove the worry, strain and hassle out of generator ownership, wear and tear and potential breakdown, Protected has you covered.

Why Complete Protected?

Our [Peak Protected] complete plan offers a 95% first time fix from our certified PEAK engineers, a timely response time of 48 hours and yearly maintenance check-ups for your equipment.

 

Peak Scientific | Nitrogen and Hydrogen Generator Manufacturers Complete Protected plan

Complete Protected

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Benefits

Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life span and efficiency of your gas generator with our 48 hour complete protected plan.

*48hrs applies to customers located in continental USA (excluding Canada, Alaska, Hawaii & Puerto Rico), UK & Ireland only. Standard 72-hour response time applies as normal to customers located in the rest of the world.

Peak Scientific Installation And Repair

Request IQ/OQ for your generator

The Peak Scientific IQ/OQ certification is tailored to your specific gas generator and provides you with a cost-effective and efficient solution to achieve and maintain compliance.

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Frequently Asked Questions

Do you have pricing options for multiple units and/or multiple years?

Yes, we can offer consolidated coverage for multiple units and years to provide the most cost effective and hassle free solution for your needs. Contact us for more information.


Do I need a service plan during the warranty period?

No, your warranty is fully comprehensive. You can purchase a service contract at any time to begin as soon as your warranty period ends. Furthermore, purchasing a Service Plan at point of generator purchase may secure a better price.


Are there different plans for different models of generator?

Most of our plans are suitable for all generators, some plans, like the self-service plan, are only suitable for certain compressor-free generator models. Our service team will be happy to guide you through what plan is best suited to your needs.

Why does my generator need a Service Plan?

Your Peak gas generator contains many moving parts and mechanical components which need regular service, monitoring and replacing to avoid sudden, unexpected downtime. 


How often does my generator need serviced? 

Most Peak generators will only require a once annual preventative maintenance visit, however, some models will require more frequent servicing based on model and use. Contact us today if you have any questions about your generator service schedule.

How do I register my Peak gas generator for warranty?

To register your product for Peak's fully comprehensive rapid response, on-site warranty, please complete our warranty registration form here.

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