Metabolomics Australia benefit from a flexible nitrogen generator solution
Name: Zofia Felton
Job Title: Business Manager
Company: Metabolomics Australia
Location: Melbourne, Australia
Metabolomics Australia provide customised service to academia and industry in analysing small molecules. Through a consortium of Australian universities and research institutes, Metabolomics Australia can offer high throughput metabolomics to their clients. As part of their Metabolomics research and study the team at Metabolomics Australia have Genius XE 35 and Genius XE 70 nitrogen generators to support highly sensitive LC-MS instruments. Business Manager, Zofia Felton, told us about their lab's experience with their Peak gas generator and the flexibility Peak Scientific Australia has afforded them.
Typically, what is the focus of your LCMS analysis - what sort of applications?
"Metabolomics Australia (MA) focuses on providing customised service for small molecule analysis in the life sciences to researchers across academia and industry. The work can involve targeted or untargeted analyses and across the complexity of small molecules from polar to lipids. Our main focus is helping researchers to understand their systems through systematic profiling of metabolic pathways and compliment their research in genomics and other biological data."
What Peak Scientific generators have you utilised in your laboratory and what LCMS instruments do they supply?
"Genius XE70 and Genius XE35 ‘s – These generators supply various analytical equipment including Agilent LCMS’s, Sciex LCMS and a Bruker- FTMS + LCMS – The latter is a complex and high end Imaging MS. It is paramount for Metabolomics Australia’s as a fee for service provider to the Australian and International research community to be operational 24/7. We are responsible for precious client samples and sometimes we only get one chance to get right."
What prompted you to rent a nitrogen generator from Peak Scientific and how long have you used them?
"We needed help ASAP. Peak were there for us. I picked up the phone and Peak was able to help us when other vendor's generators went down and liquid N2 was not available. We needed action and a trusted partner. We know we have local back- up generators available now for when reticulated goes down in the future and very important to know we have the local support for redundancy."
What has been the key benefit of renting nitrogen generators as opposed to your previous gas supply solution?
"Reliability and prompt action. We knew when we contacted Peak, the problems we faced would be resolved and resolved quickly."
How would you describe your purchasing experience with Peak in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?
"Excellence in all the above and had confidence this would occur in the manner it did. As Metabolomics Australia is a fee for service operation – our clients rely on us, we relied on Peak. There was no timeline provided to us to get our reticulated liquid supply up and running, Peak was there for us."
Have you ever had a site visit from a Peak engineer, if so, could you describe your experience of this support?
"No complaints from the staff means smooth sailing! Peak always ask questions and tie in with our workload before performing any service work. Peak engineers were silent when they performed work and the generators just ‘Work’. The total package."
Would you recommend Peak Scientific generators and [FlexFlow] to other laboratories - and if so, what would be your main reason for the recommendation?
"Absolutely yes I would, due to reliability, flexibility and if you want people who know what they are doing with upmost confidence."
As "your local gas generation partner", Peak Scientific will always look to how it can best support laboratories when it comes to gas supply. Peak understands that, for many customers, reliability of supply is paramount to our value in the lab. Beyond Peak's highly reliable product series of nitrogen generators in Australia for LC-MS, comes support which is unmatched in the industry, be that from other gas generator manufacturers or from bulk supply in the form of cylinders and dewars.
With rapid response field service engineers ready to attend laboratories in 72 hours, at most, in warranty or out of warranty when lab's have taken out a service contract through Peak's award winning service operation [Peak Protected], laboratories in Australia can be sure that downtime is always kept to a minimum.
Find out more about Peak's FlexFlow product and the benefits it can bring to your lab by watching our short animation:
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