31st October 2016
Penn State University: "Peak's service is head and shoulders above the rest!"
Name: Frank Dorman
Job Title: Associate Professor, Biochemistry & Molecular Biology
Company: Penn State University
Professor Frank Dorman showing how much space can be saved by switching from cylinders to a gas generator
Penn State’s Precision Analysis
Associate Professor Frank Dorman and his team at Pennsylvania State University‘s Biochemistry & Molecular Biology Department have been using Peak Scientific gas generators for many years for their laboratory analysis. Involved in a wide variety of research primarily utilizing LC-MS and GC techniques Frank is a voice of authority on analytical techniques using chromatography. He and his team have performed various analysis in recent times ranging from helping scientists understand potential human disease arising from environmental exposure to testing anti-depressants.
We asked Frank about the research performed at his lab and about his experience with Peak’s service and sales teams. This is what he had to say:
Typically, what is the focus of your GC analysis - what sort of applications?
“Our GC analysis is focused on trace organics, environmental forensics and complex discovery-based organics separations.”
What Peak Scientific generators do you have in your laboratory and what GC instruments do they supply?
“In our lab we have several Precision Hydrogen 500 units, stand-alone air compressors coupled to Zero Air systems, Precision Nitrogen Trace as well as LC-MS nitrogen systems. Our Precision generators supply GC and GC-MS instruments from Agilent Technologies, Leco and Waters.”
What prompted you to choose a Peak generator and how long have you used them?
“Their service is head and shoulders above the rest! The product quality is also excellent.”
What has been the key benefit of deploying Peak generators as opposed to your previous gas supply solution?
“Less issues with needing to monitor cylinders, but compared to other gas generators I've used in the past, Peak is extremely good when service is necessary, often having a person on site within 24 hours.”
How would you describe your purchasing experience with Peak in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?
“Excellent, they have great customer service. It’s easy to get in contact and they are always very friendly.”
Have you ever had a site visit from a Peak engineer, if so, could you describe your experience of this support?
“Yes, multiple times (I have around 15 generators) and they have rapid response, high competency and are very professional - best in their business!”
Would you recommend Peak Scientific generators to other laboratories - and if so, what would be your main reason for the recommendation?
“Absolutely! Their service and product performance get a very high recommendation.”
Focusing on developing chromatographic methods for trace compounds in complex matrices, Frank and his team are well experienced in chromatographic techniques and the trials and tribulations of analysis. Because Frank has used gas cylinders in the past as well as several different gas generators from many different suppliers his opinion on gas generators carries a lot of weight in his field.
As well as producing some of the most reliable and high performance gas generators, Peak also delivers the most comprehensive service and support available under the name of [Peak Protected]. What makes Peak’s service stand out from the rest is the speed of response and all maintenance and repairs are carried out at the location of the generator meaning less hassle and less downtime for labs.
The team at Penn State University are also able to connect their gas generators to instrument from various instrument manufacturers. Peak’s LC-MS generators are either dedicated solutions for individual instrument manufacturers or are flexible to encompass the requirements of a variety of instruments. The GC, Precision, systems are stackable and modular in design meaning the user can choose the units required for their application as Frank and his team have done with help from their local Peak representative.
From Frank’s responses it is clear to see that Peak’s gas generators represent the best offering in the market with a highly reliable product and support which is second to none.