5th April 2017
Find out why PEAK Scientific should be your first choice when purchasing a gas generator
We know that you will want to make a considered decision when choosing which gas generator to buy. You are making an investment in the workflow of your laboratory and you need to be confident that you are buying the right generator from the right company.
So let us tell you why you can trust in PEAK.
Providing your LC-MS or GC/GC-MS with a reliable source of gas at the push of a button, a PEAK gas generator takes away the hassle and inconvenience of handling cylinders in your lab, allowing you to work more efficiently. With 20 years’ experience in gas generation and our unique brand promise to deliver on-site service and support, having a PEAK in your lab means you can focus on what really matters. As we have expanded, so have our capabilities, both technically and in terms of know-how, to the point where we are better equipped than ever to meet changing customer needs. Implementing the latest manufacturing technologies and philosophies ensures that we continue to improve product quality, responsiveness and efficiency – all resulting in a superior product and service for you, the customer.
- Over 32,000 generators sold globally over the past 20 years
- Approved and validated gas solutions with most major LC-MS manufacturers including Waters, Sciex, Agilent, Thermo-Fisher, Shimadzu and Bruker
- Many experienced staff with over a decade of service and some with over 20 years– we know our business!
PEAK Customer Service
- Over 100 employees in 25 countries delivering direct on-site support in your local language
- Rapid-response 72 hour guaranteed on-site engineer coverage globally (48hrs or less in many countries)
- Modern manufacturing with industry-leading quality control
- Generators designed, engineered and hand-built in UK to ISO 9001 standards
- Rigorous certification and compliance testing in accordance with CSA, CE, FCC, and EMC
World Class Service Offering
[PEAK Protected]™ is our service brand. With an extensive suite of products and services designed to augment our technology proposition, with your laboratory productivity and workflow integrity in mind.
Our Brand Promise
Our commitment is to provide you with a reliable gas generation solution that adds value to your workflow. We achieve this through robust product engineering, our unique comprehensive ‘repair or replace’ warranty, and a global on-site maintenance service that is unmatched in our industry. Our priority is your complete satisfaction. By taking due care of your gas flow, we give you peace of mind and enable you to focus on your workflow. This is the PEAK Promise.
What differentiates a PEAK laboratory gas generator from those from other manufacturers is that it comes with a truly comprehensive on-site warranty. This means that in the unlikely event that your gas generator develops a problem, we will dispatch a dedicated field service engineer to your laboratory premises to try to resolve the issue on site and get you back up and running with minimum fuss and disruption. What’s more, when we say fully-comprehensive, we mean it. Every part of your generator is covered during warranty, unlike other manufacturer warranties that only cover certain components or require you to return your generator for repair, leaving you without it for often several weeks.
We hope that now you know what sets us apart, you will find it easy to choose PEAK. If you have any questions about our products or services we will be happy to answer them for you. Just submit your question here.