24hr Premium Protected
Industry leading service with a guaranteed rapid response within 24 hours
Around the clock priority access to technical support
Minimize downtime through planned preventative maintenance
Manage annual running costs with all replacement parts and labor covered
By listening to our customers and fully appreciating that there are many time critical and cost sensitive analyses being carried out daily, Peak has created a premium support package that offers an unprecedented rapid response to your laboratory within 24 hours* in the event of a technical problem with your generator.
This is an industry first in the world of gas generation. As well as a guaranteed rapid response of 24 hours, Premium Protected also gives you complete peace of mind, around the clock priority access to technical support and planned preventative maintenance to avoid any potential issues that may occur due to general wear and tear.
Why Premium Protected?
Premium Protected provides a guaranteed next business day response to any issues. It boasts of a 95% first time fix from our certified Peak engineers and yearly maintenance check-ups for your equipment, giving you complete peace of mind and ensuring your workflow integrity.
Reduce the risk of unexpected breakdowns with scheduled preventative maintenance visits and increase the life span and efficiency of your gas generator with Premium Protected.
No other laboratory gas generator manufacturer can deliver such a rapid and comprehensive response – another example of Peak Scientific innovation keeping us at the forefront of customer service!